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Customer Success Manager - West

Aidoc · US · On-site

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About Aidoc

Aidoc delivers clinical AI that empowers healthcare providers with faster, more accurate decision support. Explore how our clinical AI solutions enhance patient care. Backed by General Catalyst and SoftBank VF.

About the role

This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our AI enterprise solutions support the achievement of our customers’ strategic goals.

What they're looking for

  • BSc in science, engineering, or any quantitative field. Preferably MSc
  • 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles
  • Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage
  • Experience with data analytics is an advantage
  • Previous work with medical imaging and radiologists is an advantage
  • Research experience is an advantage
More about this role

Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.

Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.

Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.

This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our AI enterprise solutions...

Read the full posting on Aidoc's site ↗

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