Aidoc delivers clinical AI that empowers healthcare providers with faster, more accurate decision support. Explore how our clinical AI solutions enhance patient care. Backed by General Catalyst and SoftBank VF.
About the role
Aidoc is looking for a Support Manager to lead a team of Technical Support Engineers responsible for advanced troubleshooting of the Aidoc platform and the clinical, radiological workflows it operates within.
What they're looking for
- 7+ years in enterprise software or cloud-native SaaS, including 3+ years managing technical support or escalation engineering teams
- 3+ years of hands-on experience as a Support Engineer, DevOps Engineer, SRE, or Tier 3 Escalation Engineer prior to moving into management
- Proven track record in KPI management and driving engineer performance and customer satisfaction
- A customer-obsessed mindset! You treat every hospital, radiologist, and IT stakeholder's problem as your own, and you build a team that does the same
- Experience supporting healthcare IT, medical imaging, or clinical software (PACS, RIS, EHR, DICOM/HL7 integrations)
More about this role
Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.
Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.
Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.
Aidoc is looking for a Support Manager to lead a team of Technical Support Engineers responsible for advanced troubleshooting of the Aidoc platform and the clinical, radiological workflows it operates within. This is a hands-on leadership role for someone who has spent real time in the technical trenches of enterprise SaaS support — comfortable driving root-cause analysis on critical incidents, setting technical standards across...
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