Aidoc delivers clinical AI that empowers healthcare providers with faster, more accurate decision support. Explore how our clinical AI solutions enhance patient care. Backed by General Catalyst and SoftBank VF.
About the role
We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world.
What they're looking for
- Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights
- A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease
- 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role
- Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues
- Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments
- Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers
More about this role
Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.
Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.
Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.
We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering.
In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world.
You will investigate...
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