Combine identity verification, fraud protection and compliance in one single platform, allowing you to expand globally hassle free. Backed by Y Combinator.
About the role
Act as a thought partner to the founders on customer strategy, deployment models, and scale Join key customer calls, POCs, enterprise escalations, and critical incidents
What they're looking for
- We are looking for someone who is opinionated, technically sharp, and relentlessly customer driven
- Able to go from messy customer signal to product requirement to shipped outcome
- Comfortable saying no to a customer and explaining why, and equally comfortable pushing product to say yes
- Respected by engineers because you are one
- Energized by hard problems and real world impact
- Excited to build in a fast moving, founder led environment
More about this role
AiPrise is building the global compliance operating system for modern fintechs, marketplaces, banks, and platforms. We are trusted by leading financial institutions and process millions of onboarding decisions across KYC, KYB, AML, fraud, and monitoring.
We are past figuring out product market fit. We are now scaling complex, global customer deployments at speed.
Every customer we onboard is a high stakes, high complexity technical lift. Compliance teams are trusting us with their core regulatory workflows, and the integration work, configuration decisions, and workflow design that happen in the first weeks determine whether a customer thrives or churns. Time to first verification is our north star, and customer engineering is where that is won or lost.
We are looking for a Head of Customer Engineering to lead our Forward Deployed Engineering (FDE) team. This person sits at the intersection of the customer and the product team. They are the voice of the customer inside the company, and they make sure every customer is set up for success from day one.
This is a builder, a technical leader, and a customer champion in one role.
Lead, grow, and level up our team of FDEs deployed...
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