Get an Airbnb for every kind of trip → 8 million vacation rentals → 2 million Guest Favorites → 220+ countries and regions worldwide. Backed by General Catalyst, Greylock and Kleiner Perkins.
About the role
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own end-to-end program delivery including selection and vetting, onboarding and offboarding, feedback sessions, engagement channels, events and the recognition and compensation strategy for members
- Own operations with Legal including NDAs, participation agreements and renewals to maintain program integrity
- Build and own direct one-to-one relationships with Board members, acting as their primary point of contact and monitoring sentiment and engagement to sustain a highly trusted group over time
- Synthesize Board feedback into clear, actionable readouts for senior stakeholders across Product, Policy, Marketing, Design, Partnerships and Research, and represent the Board's voice internally
- Develop playbooks that evolve as we learn for the execution of the program, how to uplevel and increase influence across Airbnb
- Own the feedback session pipeline in partnership with Product, Policy, Marketing and Business, scheduling and prioritizing topics most relevant to company roadmap
More about this role
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
As part of the Community Engagement team, the Community Voice brings hosts and guests closer to Airbnb to shape our products and policies. The team innovates to build and run highly visible programs (e.g. the Host Advisory Boards, host workshops and panels, insights and now the Guest Advisory Board) to deepen relationships with hosts and guests by listening to and strategically elevating their needs and ideas across Airbnb. The team operates in a functional way to support the Airbnb organization across homes, experiences, services by working closely with other functional teams Product, Design, Policy, Marketing, Business and In-House teams.
This is a highly visible, foundational role responsible focused on execution across:
- Guest Community Programs — Lead and operate Airbnb's guest-facing Community Voice programs...
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