AI-powered customer communications platform to unify channels, automate tasks, & provide insights. Integrate with CRM & helpdesk. 250+ integrations like Hubspot, Salesforce. Backed by 500 Global.
About the role
The Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent . This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.
What they're looking for
- 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred
- Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
- Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems, ability to code in at least one language (e.g., Python or JavaScript)
- Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field
- Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices
- Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery
More about this role
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work...
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