AI-powered customer communications platform to unify channels, automate tasks, & provide insights. Integrate with CRM & helpdesk. 250+ integrations like Hubspot, Salesforce. Backed by 500 Global.
About the role
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
What they're looking for
- Own the commissions payout cycle. Run calculation, validation, approvals, and on-time payout for both the monthly and quarterly cycles, end to end, in partnership with Finance and Payroll
- Master CaptivateIQ. Be the owner and administrator of our ICM platform — configuring and maintaining plans, rules, rates, and data feeds, and keeping it the single source of truth for everything commissions-related
- Safeguard data integrity. Reconcile inputs across Salesforce, Looker, BambooHR, and CaptivateIQ so every payout is accurate, traceable, and audit-ready. When the numbers don't tie out, you find out why
- Be the go-to for the field. Handle commission inquiries, disputes, and adjustments with clarity and speed, and help reps and managers understand exactly how they're paid
- Continuously improve the process. Treat "the way it's always been done" as a starting point, not an answer. Constantly look for ways to make the cycle faster, cleaner, and less manual
- Put AI to work. Use AI to automate the lower-value, repetitive parts of the job — data prep, reconciliation, routine inquiry handling — so the time you spend is on analysis and judgment, not copy-paste
More about this role
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work...
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