AI-powered customer communications platform to unify channels, automate tasks, & provide insights. Integrate with CRM & helpdesk. 250+ integrations like Hubspot, Salesforce. Backed by 500 Global.
About the role
Design, implement, and operate technical controls that satisfy SOC 2, ISO 27001, NIST, and GDPR requirements across our cloud (AWS), SaaS, and corporate environments. Build and maintain integrations between our GRC platform (Drata) and source systems — IdP, cloud providers, ticketing, code repositories, HRIS, endpoint management — to automate evidence collection and continuous control monitoring.
What they're looking for
- Author and maintain security policies and standards in clear, accurate language that engineers will actually read
- Promote a security-first culture across all functions, ensuring employees understand their role in protecting company and customer data
More about this role
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work...
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