About the role
As the Senior Director/Head of Risk Operations, you will lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review and in-life behaviour. You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of risk operations. Build, lead and develop high-performing a globally distributed team
What they're looking for
- Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business
- Proven track record of scaling Risk Operations (at least 2 of Payments, Issuing and Credit) across multiple geographies, and of building globally consistent performance
- Background in Fraud Ops and ATO risk control
- Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and return on investment
- Track record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authority
- Demonstrated delivery of automation/AI-led transformation in an operations setting
More about this role
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good...
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