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Associate Director, Customer Engagement

AKASA · South San Francisco · Remote

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About AKASA

AKASA provides generative AI (GenAI) solutions for the healthcare revenue cycle, from prior auth to CDI to coding to claims management. Backed by a16z.

About the role

As a member of the Customer Engagement team, you will report to the Head of Deployment and lead cross-functional projects by facilitating the delivery of our products to customers through the implementation process. Additionally, you will continue the relationship with the customer post implementation by showing ROI and assisting with ongoing product maintenance.

What they're looking for

  • Bachelor's Degree and/or relevant experience
  • 8+ years of experience leading software development projects. Ideal candidates have experience at scrappy, fast-moving startups as well as more established companies operating at scale
  • Healthcare experience preferred
  • Expertise in technical implementations
  • Must have client-facing experience in an enterprise software and professional services or consulting environment
  • Project management experience that includes managing cross-functional teams, designing and executing timelines, and managing individuals across multiple project simultaneously
More about this role

At AKASA, our mission is to build the future of healthcare with AI. As the leading provider of generative AI solutions for the healthcare revenue cycle, we help health systems comprehensively capture and communicate the full patient clinical journey. By empowering health systems to streamline their operations, they can focus on what matters most - delivering quality patient care. We have raised over $205M in funding from investors such as Andreessen Horowitz, BOND, and Costanoa Ventures.

This is the most exciting time to join AKASA. Revenue bookings for our new AI-native product suite have grown over 20x since launching in 2024. In this time, we have broken our record for the largest deal in company history three times consecutively. This growth is driven by the massive improvement we are generating for our customers across clinical quality and documentation accuracy, both top priority areas for health system leaders.

Our deployments have been recognized nationally as "one of the most comprehensive real-world uses of GenAI in healthcare finance to date" ( link ). Our customer base represents more than $120B+ in net patient revenue and includes the most innovative health systems in...

Read the full posting on AKASA's site ↗

Deployment Customer Engagement

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