Aledade is a national leader empowering primary care organizations with actionable insights to improve patient health and support business sustainability. Backed by Lightspeed and IVP.
About the role
As a Pharmacy Outreach Specialist , you'll be a vital link between patients, providers, and pharmacies, helping people stay on track with the medications that keep them healthy. In this role, you'll combine empathy, problem-solving, and clear communication to break down the real-world barriers that keep patients from taking their medications as prescribed, from cost concerns to simple forgetfulness.
What they're looking for
- High School Diploma
- Minimum 1 year of experience in a call center environment providing patient outreach
- Regular and predictable attendance, Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
- Excellent verbal communication, active listening, and negotiation skills
- Ability to overcome objections and build rapport with patients or customers
- Proficient with call center platforms and electronic health records (EHR) platforms
More about this role
As a Pharmacy Outreach Specialist , you'll be a vital link between patients, providers, and pharmacies, helping people stay on track with the medications that keep them healthy. In this role, you'll combine empathy, problem-solving, and clear communication to break down the real-world barriers that keep patients from taking their medications as prescribed, from cost concerns to simple forgetfulness. Your work directly improves patient health outcomes and contributes to pharmacy quality measures that matter across the healthcare system, all while building valuable skills in patient engagement, pharmacy operations, and healthcare communication.
Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)
Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist
Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to...
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