Aledade is a national leader empowering primary care organizations with actionable insights to improve patient health and support business sustainability. Backed by Lightspeed and IVP.
About the role
The Telephony Solutions Administrator is responsible for driving the design, implementation, and support of Aledade's telephony, integration, and AI solutions. This role will lead API development, system integrations, telephony engineering, and security coordination to ensure the delivery of secure, scalable, and dependable systems.
What they're looking for
- Bachelor’s Degree or equivalent experience
- 4+ years of experience supporting contact center technology, systems engineering, telephony platforms, or enterprise technology solutions
- Experience administering Five9 or another enterprise CCaaS platform, including ability to think strategically and architect how the telephony CCaaS system and its features will integrate and function within the organization’s broader technology ecosystem
- Automation familiarity with low-code automation tools or basic scripting (JavaScript/Python) to interact with REST APIs
- Skilled at navigating security reviews, using Jira to document workflows, and integrating various systems and tools that operate on the telephony platform
- Experience supporting enterprise technology implementations, platform migrations, or technical projects
More about this role
The Telephony Solutions Administrator is responsible for driving the design, implementation, and support of Aledade's telephony, integration, and AI solutions. This role will lead API development, system integrations, telephony engineering, and security coordination to ensure the delivery of secure, scalable, and dependable systems. Additionally, this role is critical in modernizing contact center operations through automation, AI initiatives, and platform upgrades, while maintaining the performance and reliability of the Five9 platform and supporting telephony infrastructure.
Design, develop, and maintain REST API integrations, automation, and system connectivity between Five9, AI solutions, internal applications
Lead technical implementation of telephony and AI initiatives, including platform migrations, workflow automation, and enterprise contact center enhancements
Design, configure, and optimize Five9 solutions, including dialer campaigns, call routing, IVRs, queues, skills, and workflow automation
Develop, test, and deploy APIs, integrations, telephony enhancements, and production changes while ensuring operational readiness and system stability
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