AlertMedia helps organizations protect their people, operations, and brand through critical events. Backed by Silverton Partners.
About the role
Sponsorship: AlertMedia does not sponsor candidates. Must have legal authorization to work in the US without sponsorship now and in the future
What they're looking for
- 1 to 3 years of experience in a technology support role
- Excellent troubleshooting skills
- Experience with Windows 10/11 and Mac OS required
- Experience with Microsoft Entra and Exchange preferred
- Basic understanding of TCP/IP protocol and basic network troubleshooting skills
- Experience with Jira, & Azure a plus
More about this role
Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays of
The IT Support Specialist at AlertMedia will work with other IT staff to provide our employees with fast and friendly support with all their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac computers, servers, phones and critical software applications as necessary to ensure smooth operation.
You are a highly motivated, organized team player who is passionate about technology, customer service, and operational follow-through. You bring exceptional attention to detail, quickly get to the “why” behind every request...
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