Startups · AI

Customer Success Manager - EMEA

Alguna · GB / IE / DE / Remote (GB; IE; DE) · Remote

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About Alguna

AI-Native CPQ & Billing for Modern Pricing Models. Backed by Y Combinator.

About the role

Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it. Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows.

What they're looking for

  • You like living in the messy middle of revenue workflows: Pricing, quoting, billing, renewals, approvals, exceptions, “special deal terms”… you don’t get scared when it’s complicated
  • You can understand the needs of different company functions: You’re fluent enough with Finance/RevOps (accuracy, controls, auditability) and Sales (speed, flexibility, closing deals) to keep everyone aligned
  • You’re calm when the numbers matter: When money, invoices, or customer trust is involved, you’re detail-oriented, structured, and you don’t hand-wave
  • You’re a strong project driver: You can run implementations with clear plans, owners, and timelines without turning it into heavy process
  • You’re technical in the practical way: You can reason about integrations, APIs, data flows, and “where the source of truth lives” well enough to unblock customers and work tightly with engineers
  • You have a sharp ear for signal: You can turn scattered feedback (“this feels off”) into an actionable problem statement and a concrete next step
More about this role

You like living in the messy middle of revenue workflows: Pricing, quoting, billing, renewals, approvals, exceptions, “special deal terms”… you don’t get scared when it’s complicated.

You can understand the needs of different company functions: You’re fluent enough with Finance/RevOps (accuracy, controls, auditability) and Sales (speed, flexibility, closing deals) to keep everyone aligned.

You’re calm when the numbers matter: When money, invoices, or customer trust is involved, you’re detail-oriented, structured, and you don’t hand-wave.

You’re a strong project driver: You can run implementations with clear plans, owners, and timelines without turning it into heavy process.

You’re technical in the practical way: You can reason about integrations, APIs, data flows, and “where the source of truth lives” well enough to unblock customers and work tightly with engineers.

You have a sharp ear for signal: You can turn scattered feedback (“this feels off”) into an actionable problem statement and a concrete next step.

You’re relationship-forward but outcome-driven: You build trust with stakeholders and you push toward measurable wins (faster deal cycles, fewer billing issues, cleaner...

Read the full posting on Alguna's site ↗

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