Allego's leading AI powered sales enablement platform combines sales training, coaching, content management, and digital selling. Backed by General Catalyst.
About the role
As a Senior Customer Support Specialist, you will manage inbound customer requests for technical support and services, and in doing so, reinforce Allego’s award-winning reputation as a provider of fast and friendly support to all customers.
What they're looking for
- Excellent communication, writing, and problem-solving skills
- Leads the team by example to align with company goals and changes
- Experience with Zendesk is preferred
- Calm under pressure
- Detail-oriented and driven by quality
- Flexibility to cover later hours occasionally
More about this role
Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.
Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.
Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.
As a Senior Customer Support Specialist, you will manage inbound customer requests for technical support and services, and in doing so, reinforce Allego’s award-winning reputation as a provider of fast and friendly support to all customers.
- Shift: Full-time Monday – Friday, with a 1-hour lunch break.
- 9:00 a.m.- 6:00 p.m. Eastern Standard Time.
- While this shift is generally consistent, candidates should have flexibility to adjust hours as needed within our team’s core operational window...
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