Alloy is the global AI-powered risk management platform that accelerates onboarding, stops financial crime, and simplifies compliance. Backed by Lightspeed and Felicis.
About the role
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year.
What they're looking for
- 4–7 years of experience in client enablement, documentation, technical content strategy, customer education, or a closely related field
- Proven track record of owning documentation end-to-end — not just writing content, but shaping structure, strategy, and how content is surfaced and maintained
- Experience spanning client-facing and internal enablement, comfortable designing for multiple personas with different levels of technical depth
- Strong communicator and collaborator — you're just as comfortable in a stakeholder meeting or a client training session as you are writing alone
- Organized, proactive problem-solver who connects the dots across teams and doesn't wait to be handed a spec
- Hands-on experience with AI writing tools and modern documentation platforms (e.g., Notion, Readme, Confluence, Guru, or similar)
More about this role
Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year.
Check out our investors and read more about us here .
Alloy's platform is only as powerful as a client's ability to use it. As our Client Enablement Lead, you'll report into our VP of Product and own the end-to-end experience of how clients and partners (and the internal teams who support them) learn, understand, and get the most out of Alloy's platform. This isn't a pure documentation or technical writing role. You'll be the connective tissue between product, technical solutions, sales, and our clients...
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