Alloy is the global AI-powered risk management platform that accelerates onboarding, stops financial crime, and simplifies compliance. Backed by Lightspeed and Felicis.
About the role
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year.
What they're looking for
- 5+ years experience in Enterprise SaaS Account Management, Sales or Client Success and working with strategic or enterprise level customers owning retention and growth metrics and running executive business reviews
- Experience working with fintech, banking, API infrastructure, B2B technology, or general financial services products
- Track record of working with technical, API-based products and translating their capabilities for client-facing conversations
- Previous working knowledge in KYC/CIP, AML, fraud prevention and other identity programs preferred
- Strong interpersonal, organizational, time-management and prioritization skills
- Self-motivated, analytical, and empathetic with an entrepreneurial spirit and are endlessly curious about our product and industry
More about this role
Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year.
Check out our investors and read more about us here .
As a Senior Client Success Manager, you’ll be part of a high-impact team responsible for driving value and trust with some of the most sophisticated financial institutions and fintechs in the world.
The CSM team owns the client relationship end-to-end, balancing account strategy, commercial goals, and hands-on product guidance while collaborating across Sales, Product, Engineering, and Technical Success.
Alloy operates in a hybrid-work environment....
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