Alloy is the global AI-powered risk management platform that accelerates onboarding, stops financial crime, and simplifies compliance. Backed by Lightspeed and Felicis.
About the role
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year.
What they're looking for
- 3+ years of experience in technical support, ideally in a B2B SaaS environment
- Demonstrated ability to own and resolve high-stakes or technically complex issues
- Excellent verbal and written communication skills, especially under pressure
- Experience working cross-functionally with Product and Engineering teams
- Proven ability to mentor others and contribute to a strong team culture
- Strong troubleshooting skills with APIs, logs, and developer tools
More about this role
Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year.
Check out our investors and read more about us here .
The Support team at Alloy is a group of curious, collaborative, and technically skilled problem-solvers dedicated to helping our clients succeed. We partner closely with Product and Engineering, act as the voice of the customer, and play a critical role in driving continuous improvement across the company. We pride ourselves on our empathy, accountability, and deep product knowledge—and we’re always looking for team members...
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