Find company insights, market data and research across 500M+ documents instantly. Make faster, confident decisions with AlphaSense's AI-powered platform. Backed by SoftBank VF.
About the role
We are looking to hire an Associate, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health.
What they're looking for
- An intelligent, articulate, consultative and confident client-facing professional with 3 or more years of experience working in a client/product support role
- You possess a customer-first mindset and enjoy working through complex problems to find solutions
- You thrive in a collaborative environment and take pride in providing assistance to others, always ready to offer support whenever it’s needed
- You are dedicated to helping improve the customer experience and contribute to the overall success and growth of the enterprise
- You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms
- You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure
More about this role
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
Customer & Product Support (C&PS) sits at the intersection of sales, customer success and...
Browse similar: Startup jobs · Remote jobs