Find company insights, market data and research across 500M+ documents instantly. Make faster, confident decisions with AlphaSense's AI-powered platform. Backed by SoftBank VF.
About the role
We are looking for a proactive Cloud Support Engineer to join our dynamic team. In this role, you will own technical problems end-to-end within your scope including investigating, diagnosing and resolving customer issues across SaaS and private cloud environments. In your role day-to-day, you will collaborate closely with senior engineers and technical customer contacts on more complex cases.
What they're looking for
- A technically curious engineer with 2 - 4 years in technical support, IT operations, cloud operations or a related field
- A clear communicator in writing and on customer calls, with the ability to explain technical concepts with appropriate clarity
- A problem-solver with a proactive, customer-first mindset and an eye for surfacing risks early
- Adaptable, eager to continuously learn, and willing to ask for help when blocked
- Energized by being part of an entrepreneurial team and willing to pull your own weight to help the team succeed
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
More about this role
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
Customer & Product Support (C&PS) sits at the intersection of sales, customer success and R&D...
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