Backed by GV.
About the role
We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success.
What they're looking for
- 5+ years of account management experience, working with Logistics customers. (3PLs, Cargo, Freight, etc.)
- You have experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow-through to fast-moving environments
- You can demonstrate a history of successfully expanding accounts year over year
- You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements
- You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences
More about this role
Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.
- Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
- Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
- Assist customers with in-depth...
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