Backed by Kleiner Perkins and Madrona.
About the role
- Being able to work an assigned schedule that falls within our operating hours is required and expected. Typically, shifts include one or both weekend days and schedules may change throughout the duration of your employment. There may be overtime requirements, based on business needs.
What they're looking for
- - Live in Yucatán or Puebla
- - High School Diploma
- - Be at least 18 years old
- - Located at Mexico and have citizenship or legal open condition work permit
- - Have 85% English level or higher
- - Have (or be able to obtain) High Speed Internet (10 MGB download / 5MBG upload or better)
More about this role
MX WORK FROM HOME AT THE VIRTUAL CONTACT CENTER! Yucatán and Puebla ONLY
Job Description: Bilingual Customer Service Associate
Job Type: Full-time, permanent position
Monthly Salary: $12,569
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
The MX Virtual Call Center (VCC) - It is a ‘Work from Home’ model for Amazon Customer Service. VCC associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- The ideal work from home Amazonian...
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