Backed by Kleiner Perkins and Madrona.
About the role
Operations Manager — Sub-Same Day Delivery Managed end-to-end operations at a last-mile delivery station, overseeing inbound, sort, and dispatch processes. Led a team of 50–100+ associates across multiple shifts, driving performance in delivery quality, cost efficiency, and safety. Owned key operational metrics including DPMO, route efficiency, and on-time delivery rates. Partnered cross-functionally with planning, transportation, and workforce management to meet daily volume targets and SLA commitments.
More about this role
Operations Manager — Sub-Same Day Delivery Managed end-to-end operations at a last-mile delivery station, overseeing inbound, sort, and dispatch processes. Led a team of 50–100+ associates across multiple shifts, driving performance in delivery quality, cost efficiency, and safety. Owned key operational metrics including DPMO, route efficiency, and on-time delivery rates. Partnered cross-functionally with planning, transportation, and workforce management to meet daily volume targets and SLA commitments.
Key job responsibilities
Key Job Responsibilities
Operational Leadership
Oversee daily end-to-end delivery station operations including inbound, sort, stage, and dispatch across multiple shifts
Manage throughput and capacity planning to meet daily volume targets and CPT (Critical Pull Time) commitments
Drive on-time delivery performance, ensuring SLA adherence for sub-same-day and same-day delivery promises
Team Management
Lead, coach, and develop a team of 50–100+ associates, including direct oversight of L4/L5 Area Managers
Own staffing plans, scheduling, and labor allocation to optimize headcount against forecasted volume
Conduct performance reviews, manage attendance, and...
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