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Customer Success Manager

Ambassador Labs · Denver, United States · On-site

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About Ambassador Labs

Gravitee Edge Stack + Gravitee streamline multi-gateway API management with unified visibility, governance, and a single developer portal for all your APIs. Backed by Insight.

About the role

Gravitee is redefining how enterprises manage and govern APIs, events, and agents across modern architectures. As adoption accelerates across North America, we are expanding our new business sales team to capture this growth.

What they're looking for

  • The right candidate will bring a combination of enterprise sales experience, technical curiosity, and strong execution skills:
  • 5+ years of experience in Customer Success, Technical Account Management, Implementation, or Professional Services within a fast-paced B2B SaaS environment
  • Solid domain knowledge or strong affinity for developer platforms, API management, event-driven architecture, or enterprise security
  • Proven track record leading complex technical implementations for enterprise accounts with multi-stakeholder teams
  • Strong project management skills, with the ability to balance multiple client launches against tight timelines
  • High technical literacy — comfortable speaking with enterprise architects, security teams, and developers while translating complex concepts for business executives
More about this role

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader , on a mission to govern the world’s intelligence .

We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent , trusted by global leaders like Michelin, Roche, and Blue Yonder.

Why join us?

The Mission : We are the first to bridge traditional API Management with the new frontier of AI Agent Security

The Momentum : A high-growth Leader - combining market credibility with startup speed

The DNA : We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure

Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.

Gravitee is redefining how enterprises manage and govern APIs, events, and agents across modern architectures. As adoption accelerates across North America, we are expanding our new business sales team to capture this growth.

AI and modern architecture are rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager, you will serve as the strategic guide and technical project lead driving successful enterprise platform deployments. Unlike traditional...

Read the full posting on Ambassador Labs's site ↗

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