Backed by General Catalyst and Madrona.
About the role
At Amperity, the Director, Customer Success serves as the executive leader holding holistic commercial and strategic accountability for our entire Customer Success portfolio—spanning emerging $200K growth accounts to $4.5M+ multi-threaded strategic enterprises. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Dual-Model Portfolio Mastery: Proven experience architecting and managing both high-touch enterprise accounts ($1M–$5M+ ARR) and scaled, instrumented high-volume customer segments simultaneously
- Executive Presence & Commercial Acumen: Direct track record of navigating complex C-suite relationships, leading Executive Briefing Centers (EBCs), and driving high-stakes enterprise negotiations
- Operational & Systems Rigor: Demonstrated ability to build health-scoring frameworks, operational telemetry, and standardized playbooks that drive predictable retention across multi-tiered customer bases
- Strategic Talent Management: Broad people-management experience across hiring, leadership coaching, performance management, and career pathing for a multi-disciplinary team
- AI & Innovation Mindset: Fluency in AI-driven business models and modern data workflows, with a commitment to leveraging AI tools to multiply team productivity and customer value realization
More about this role
Most customer data is a lie by omission.
Every consumer brand wants to know its customers. Unfortunately, almost none actually do. Data is scattered across a dozen systems, half of it contradicts the other half, and "insights" teams are forced to act on incomplete guesses. We started Amperity ten years ago because that gap—between what a brand believes about its customers and what is true—is the most expensive problem in the industry, and nobody had solved it.
With a lot of hard work and a little bit of luck, we did. Our patented identity resolution takes billions of messy, conflicting records and resolves them into an accurate picture of a real human being—in hours, not months. That’s not a feature; it’s the foundation everything else stands on. It’s why more than 400 brands —like Alaska Airlines, Wyndham Hotels & Resorts, DICK’S Sporting Goods, Virgin Atlantic, and Brooks Running—trust us with the one thing they can’t afford to get wrong, and why IDC named us a Leader in the category in 2026.
Now we’re doing something harder. We’re rebuilding Amperity as an AI-first company—not bolting a chatbot onto old software, but putting agents at the center of how customer data actually...
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