Backed by General Catalyst and Madrona.
About the role
As a Lead Customer Success Manager (CSM) at Amperity, you will play a critical role in guiding our customers through the entire lifecycle of their engagement with us. A great customer success manager has a deep understanding of customer adoption and usage, and pushes both the customer and the Amperity team toward activities that drive value.
What they're looking for
- 12+ years in an enterprise customer success, consulting, or digital transformation role. Strong preference for background in at least one of the following areas:
- Data infrastructure or analytics
- Consumer brands
- Personalization, paid media, lifecycle marketing etc
- Proven track record of supporting large organizations, including Fortune 100 companies
- Understanding of Marketing Technology and Solution Architecture
More about this role
Most customer data is a lie by omission.
Every consumer brand wants to know its customers. Unfortunately, almost none actually do. Data is scattered across a dozen systems, half of it contradicts the other half, and "insights" teams are forced to act on incomplete guesses. We started Amperity ten years ago because that gap—between what a brand believes about its customers and what is true—is the most expensive problem in the industry, and nobody had solved it.
With a lot of hard work and a little bit of luck, we did. Our patented identity resolution takes billions of messy, conflicting records and resolves them into an accurate picture of a real human being—in hours, not months. That’s not a feature; it’s the foundation everything else stands on. It’s why more than 400 brands —like Alaska Airlines, Wyndham Hotels & Resorts, DICK’S Sporting Goods, Virgin Atlantic, and Brooks Running—trust us with the one thing they can’t afford to get wrong, and why IDC named us a Leader in the category in 2026.
Now we’re doing something harder. We’re rebuilding Amperity as an AI-first company—not bolting a chatbot onto old software, but putting agents at the center of how customer data actually...
Browse similar: Startup jobs · New York