Backed by General Catalyst and Madrona.
About the role
As a Principal Product Builder, AI and Agentic, you'll ensure customers adopt and realize genuine value from what we build — often across multiple outcomes at once, connecting pain points to technical strategy and company growth. You'll stay connected with customers and stakeholders across their journey, including the highest-stakes conversations and escalations. That connection informs our most critical product decisions.
What they're looking for
- Collaborative and Humble: You build cross-functional trust, seek help when needed, and actively mentor and onboard fellow Product Builders
More about this role
Most customer data is a lie by omission.
Every consumer brand wants to know its customers. Unfortunately, almost none actually do. Data is scattered across a dozen systems, half of it contradicts the other half, and "insights" teams are forced to act on incomplete guesses. We started Amperity ten years ago because that gap—between what a brand believes about its customers and what is true—is the most expensive problem in the industry, and nobody had solved it.
With a lot of hard work and a little bit of luck, we did. Our patented identity resolution takes billions of messy, conflicting records and resolves them into an accurate picture of a real human being—in hours, not months. That’s not a feature; it’s the foundation everything else stands on. It’s why more than 400 brands —like Alaska Airlines, Wyndham Hotels & Resorts, DICK’S Sporting Goods, Virgin Atlantic, and Brooks Running—trust us with the one thing they can’t afford to get wrong, and why IDC named us a Leader in the category in 2026.
Now we’re doing something harder. We’re rebuilding Amperity as an AI-first company—not bolting a chatbot onto old software, but putting agents at the center of how customer data actually...
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