AmpliFund's cloud-based SaaS Grant Management Solution (GMS) empowers funders and recipients to streamline processes, centralize data and documentation, facilitate quantitative and qualitative reporting, and maximize impact. Backed by Jumpstart Ventures.
About the role
The Support Services team at Euna Solutions is the front line for public sector organizations that depend on our software every day to run procurement, budgeting, and financial operations for their communities. As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and become a trusted resource for the government customers who rely on it.
What they're looking for
- Own the full support experience for incoming customer inquiries via phone, video, email, and chat, delivering timely and professional resolutions
- Troubleshoot and diagnose software issues following established workflows and escalation procedures, growing your independence over time
- Build working proficiency in one of Euna's core products to serve as a reliable first point of contact for customers
- Document all customer interactions, issues, and resolutions thoroughly in Zendesk to keep the team informed and records accurate
- Contribute to internal knowledge base articles, FAQs, and support documentation as your product expertise grows
- Collaborate with peers and senior analysts to sharpen troubleshooting approaches and expand your technical skill set
More about this role
The Opportunity
The Support Services team at Euna Solutions is the front line for public sector organizations that depend on our software every day to run procurement, budgeting, and financial operations for their communities. As an Associate Support Analyst, you'll build deep knowledge of one of Euna's core products and become a trusted resource for the government customers who rely on it. If you want a real entry point into a tech career where your work directly supports the people behind public services, this is the role for you.
What You'll Do
- Own the full support experience for incoming customer inquiries via phone, video, email, and chat, delivering timely and professional resolutions.
- Troubleshoot and diagnose software issues following established workflows and escalation procedures, growing your independence over time.
- Build working proficiency in one of Euna's core products to serve as a reliable first point of contact for customers.
- Document all customer interactions, issues, and resolutions thoroughly in Zendesk to keep the team informed and records accurate.
- Contribute to internal knowledge base articles, FAQs, and support documentation as your product...
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