AmpliFund's cloud-based SaaS Grant Management Solution (GMS) empowers funders and recipients to streamline processes, centralize data and documentation, facilitate quantitative and qualitative reporting, and maximize impact. Backed by Jumpstart Ventures.
About the role
The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.
What they're looking for
- Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings
- Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint
- Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product
- Conduct regular customer check-ins to monitor progress, identify issues, and address concerns
- Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service
More about this role
The Opportunity
The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.
As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.
Responsibilities
- Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
- Build strong relationships with key stakeholders, identifying individual and organizational goals to...
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