AmpliFund's cloud-based SaaS Grant Management Solution (GMS) empowers funders and recipients to streamline processes, centralize data and documentation, facilitate quantitative and qualitative reporting, and maximize impact. Backed by Jumpstart Ventures.
About the role
As a Sr Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption.
What they're looking for
- Own the client relationship and overall project health for the team's most complex or highest-priority implementations, from kickoff through go-live
- Keep Cloud Coach current daily: timelines, health ratings, client surveys, TTFV, and budget/on-time status
- Lead weekly client status calls: send the agenda 24 hours ahead, surface risks to scope or schedule, document action items with clear owners, and send follow-up notes within 24 hours
- Run weekly project check-ins with your TSS covering timeline, budget, ETCs, and risks, and post a weekly recap in the project's Teams channel
- Coordinate with the Hardware team on kiosk/POS device ordering, testing, shipping, and setup confirmation
- Coordinate with Platform/Development on integration deadlines and prioritization, and track engineering ticket progress and priority
More about this role
The Opportunity
Euna Payments is seeking an Sr Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better.
As a Sr Implementation Manager, you will be our new customers’ primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption.
You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.
What You'll Do
- Own the client relationship and overall project health for the team's most complex or highest-priority implementations, from kickoff through go-live.
- Keep Cloud Coach current daily: timelines, health ratings, client surveys, TTFV, and budget/on-time status.
- Lead weekly client status calls: send the agenda 24 hours ahead, surface risks to scope or schedule, document action items with clear owners, and send...
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