About Anaconda Be at the center of AI Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. Backed by Insight.
About the role
Our IT team keeps Anaconda's 550+ employees productive from day one, no matter where they work. As we scale toward $500M ARR and integrate acquisitions like Kilo and Emerald, smooth device provisioning, account management, and technical onboarding are mission-critical. We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority.
What they're looking for
- Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments
- Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one
- Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues
- Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment
- Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders
- Use AI tools to speed up troubleshooting, documentation, and ticket triage
More about this role
Our IT team keeps Anaconda's 550+ employees productive from day one, no matter where they work. As we scale toward $500M ARR and integrate acquisitions like Kilo and Emerald, smooth device provisioning, account management, and technical onboarding are mission-critical. We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority.
- Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments
- Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one
- Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues
- Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment
- Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders
- Use AI tools to speed up troubleshooting, documentation, and...
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