Backed by Bessemer.
About the role
The Director of Engagement & Retention is a senior leadership role responsible for designing, executing, and optimizing the strategies that keep patients actively enrolled, deeply engaged, and achieving meaningful health outcomes within Ansible Health's virtual care programs.
What they're looking for
- Required
- ▸ 7+ years of progressive experience in patient engagement, retention, customer success, lifecycle management, or growth operations — with at least 3 years in a healthcare, telehealth, or health-tech environment
- ▸ 3+ years of experience in a people-management or leadership capacity, with a demonstrated ability to build and scale teams
- ▸ Deep familiarity with value-based care models, chronic care management (CCM), remote patient monitoring (RPM), or similar care delivery frameworks
- ▸ Strong analytical skills with hands-on experience using data tools (e.g., SQL, Tableau, Looker, Excel) to define KPIs, run analyses, and inform strategy
- ▸ Proven track record of meaningfully improving retention rates, reducing churn, or increasing engagement in a measurable, data-driven way
More about this role
At Ansible Health, a diverse mix of clinicians, engineers, and healthcare executives share a common vision: transforming how healthcare is delivered for patients with chronic diseases. We are a venture-backed, physician-led virtual medical group that unites talent from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for patients with COPD, CHF, and other chronic cardiac and pulmonary conditions.
We combine digital theranostics with expert human care to enable holistic management of chronic disease where it matters most: in patients' homes and communities. Our mission is to empower our patients to live longer, healthier, and more fulfilling lives. Meaningful patient-centered outcomes include reduction of emergency department visits, hospital admissions, and death.
Our track record speaks for itself: 90% of patients love our program, 82% report improved symptoms, a 103% increase in physical fitness, and a 45% decrease in ER usage and hospitalization.
The Director of Engagement & Retention is a senior leadership role responsible for designing, executing, and optimizing the strategies that keep patients actively enrolled, deeply engaged, and...
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