Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
About the role
Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments team's initiatives in Life Sciences. As a Customer Success Manager for Life Sciences, you’ll be a strategic partner and trusted advisor to the world's leading organizations working to accelerate scientific discovery. You will help them harness the full potential of Claude's capabilities across the API, Claude for Enterprise, Claude Code, and Claude Science to accelerate their scientific work.
What they're looking for
- 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
- 3+ years of experience in life sciences research with ample exposure to the intersection of new technologies as a catalyst for accelerating progress
- Experience working directly with life sciences organizations, such as academic research institutions, nonprofit research institutes, foundations, biotech, or pharma, and familiarity with how scientific research is conducted, funded, and governed
- Deep understanding of regulations, risk, and compliance needs of the industry
- Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- Experience designing and delivering one-to-many customer programs (webinars, hackathons, cohort-based onboarding, user communities, or similar) alongside managing dedicated strategic accounts
More about this role
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Join Anthropic as a Customer Success Manager supporting our Beneficial Deployments team's initiatives in Life Sciences. As a Customer Success Manager for Life Sciences, you’ll be a strategic partner and trusted advisor to the world's leading organizations working to accelerate scientific discovery. You will help them harness the full potential of Claude's capabilities across the API, Claude for Enterprise, Claude Code, and Claude Science to accelerate their scientific work.
This is a hybrid role that blends deep 1:1 account management with scaled, one-to-many programs. You'll own a portfolio of named strategic accounts, such as research institutes, academic medical centers, scientific foundations, and mission-driven biotech, where you'll build genuine partnerships grounded in a deep understanding of their research mission, scientific objectives, programmatic goals,...
Browse similar: AI jobs · AI startup jobs · Startup jobs · San Francisco Bay Area