Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
About the role
As Head of Regulated Industries – Customer Success at Anthropic, you'll lead the Success teams responsible for our most complex Financial Services (FSI) and Healthcare & Life Sciences (HCLS) customers. Think banks, insurers, asset and wealth managers and financial data providers; health systems, hospitals and payers; and pharmaceutical, biotech and life-sciences organizations.
What they're looking for
- 10+ years in customer success, account management or customer-facing roles, with 5+ years of front-line management experience, 2+ years of experience managing managers
- A proven track record of managing and building customer success teams in SaaS, API or AI/ML companies
- Experience managing enterprise portfolios, including accounts with multi-million dollar annual contract values and deployment cycles measured in quarters, not weeks
- Demonstrated ability to drive outcomes in organizations with many decision-makers and no single owner, and to coach a team to do the same
- A strong understanding of both consumption-based and seat-based business models, with a record of driving adoption, expansion and value realization across them
- Experience developing repeatable frameworks, playbooks or enablement programs that other teams adopted independently of you
More about this role
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
As Head of Regulated Industries – Customer Success at Anthropic, you'll lead the Success teams responsible for our most complex Financial Services (FSI) and Healthcare & Life Sciences (HCLS) customers. Think banks, insurers, asset and wealth managers and financial data providers; health systems, hospitals and payers; and pharmaceutical, biotech and life-sciences organizations. You'll directly coach and develop a team of Customer Success Managers who drive value across the full product portfolio (Claude Platform, Claude Code, Claude Cowork). These are organizations where deployment runs through compliance, procurement, security review, model risk and legal before it reaches an end user.
You'll partner day to day with the Regulated Industries sales organization so that customers experience one Anthropic from first conversation to production. You'll turn what works at...
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