Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
About the role
As Manager, Customer Success – Strategic Consumer Tech, you'll lead the Customer Success Managers who cover our strategic consumer technology accounts, fast-moving consumer technology companies building on Claude across API, Claude Code, Cowork and other surfaces. You'll directly coach and develop a team of 5-10 CSMs while keeping strategic oversight of the highest-impact engagements in the segment.
What they're looking for
- 7+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience
- Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies
- Experience managing customer portfolios at enterprise scale, including accounts with $1M-$100M+ annual contract values
- Strong understanding of consumption-based business models, with proven ability to drive adoption, expansion, and value realization across different pricing structures
- Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams on product capabilities across multiple offerings
- Strong executive presence and ability to represent Anthropic with customer technical and business leaders
More about this role
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
As Manager, Customer Success – Strategic Consumer Tech, you'll lead the Customer Success Managers who cover our strategic consumer technology accounts, fast-moving consumer technology companies building on Claude across API, Claude Code, Cowork and other surfaces. You'll directly coach and develop a team of 5-10 CSMs while keeping strategic oversight of the highest-impact engagements in the segment. This role demands exceptional people leadership combined with deep product knowledge and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You'll be instrumental in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization.
Directly manage and develop a team of 5-10 Customer Success Managers supporting...
Browse similar: AI jobs · AI startup jobs · Startup jobs · San Francisco Bay Area