Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
About the role
Anthropic’s Safeguards Enforcement team detects and mitigates misuse of Claude, and much of that work depends on people: a growing human review workforce made up of full-time staff, contractors, vendors and BPO partners. As that workforce scales across a widening range of harm areas, the programs that bring people in, give them the right access, and roll them off cleanly have to keep pace.
What they're looking for
- Have personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces — doing the work, not only overseeing it
- Have operated scaled human review programs with vendors or BPOs, such as trust & safety, content moderation or data annotation operations
- Have taken a broken or ad hoc process, made it scalable, and brought other teams along in adopting it
- Understand the fundamentals of capacity planning: how volume, handle time, quality targets, ramp and attrition turn into workforce needs
- Exercise sound judgment on access and permissions, and know when to bring in IT or Security
- Move quickly and stay effective when priorities change and information is incomplete
More about this role
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Anthropic’s Safeguards Enforcement team detects and mitigates misuse of Claude, and much of that work depends on people: a growing human review workforce made up of full-time staff, contractors, vendors and BPO partners. As that workforce scales across a widening range of harm areas, the programs that bring people in, give them the right access, and roll them off cleanly have to keep pace.
As Program Manager for Safeguards Workforce Operations, you’ll own those programs end to end. You’ll run onboarding, offboarding, device provisioning and access provisioning for every worker type we use, working hands-on with the requests themselves while you build the processes that make them repeatable. You’ll partner with Enforcement leads to turn shifting priorities into capacity plans, and carry those plans through with our vendor partners. Because this role supports every...
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