Connected worker platform software by Anvl discovers problems earlier, improves quality, and provides safety solutions for frontline workers. Backed by Revolution.
About the role
Innovate with Benchmark Gensuite as an Enterprise Implementation Services Senior Director Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Define the operating model: service offerings, engagement structure, delivery methodology, governance, and handoffs between New & Expansion Growth, Product, and Customer Success
- Set standards and templates for scoping, estimation, staffing, change control, and project close-out, and make sure they are used consistently
- Establish clear role definitions, skill levels, and career paths for implementation consultants, project managers, and solution architects
- Define the metrics that matter (utilization, margin, schedule and budget variance, scope-change capture, customer satisfaction) and run the business against them
- Partner with New Logo, Expansion Growth, and Finance to structure implementation budgets and SOWs that reflect the true effort required, with realistic assumptions, defined deliverables, and clear exclusions
- Establish a disciplined change-order and SOW-amendment process so that scope growth is identified, priced, and approved rather than absorbed
More about this role
Enterprise Implementation Services Senior Director
Full Time - Hybrid
Cincinnati, OH
Travel 35%
Innovate with Benchmark Gensuite as an Enterprise Implementation Services Senior Director
About Benchmark Gensuite
Benchmark Gensuite is a unified, AI-native EHS, Sustainability, and Quality management platform trusted by 20%+ of the Fortune 500 and serving 8 million+ workers globally. Founded by EHS practitioners 25+ years ago, we've built our reputation on deep domain expertise, a 95% subscriber retention rate, and genuine partnership with the safety, environmental, and sustainability leaders we serve. Genny AI, our embedded AI layer, is redefining how enterprise risk and compliance work gets done
The Opportunity
We have historically executed deployment our platform and application solutions as a self-implementer, working together with specialty partners. As we sign larger enterprises, we are expanding our implementation services organization, with clear ownership of professional services, defined roles and skill levels, disciplined scoping and resourcing, accountability and AI-integrated methodologies for delivering on our implementation commitments.
We are hiring an experienced...
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