Powered by Ray, Anyscale helps AI builders run data-intensive workloads to build and deploy Foundation Models and AI at scale on any cloud. Backed by NEA, a16z and Amplify.
About the role
Anyscale is looking for an experienced and hands-on engineering leader to lead our Customer Engineering team. This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform.
What they're looking for
- 8+ years of engineering experience, including 3–5+ years leading Support Engineering, Customer Engineering, Developer Support, Site Reliability Engineering, or related technical teams
- Experience leading customer-facing engineering teams in a high-growth SaaS or infrastructure software company
- Strong technical background with experience supporting cloud infrastructure, distributed systems, Kubernetes, AI/ML platforms, or developer infrastructure
- Demonstrated success improving the effectiveness of technical customer organizations through operational improvements, technical leadership, and strong cross-functional partnerships
- Experience partnering closely with Product Management and Engineering to communicate customer needs and influence product improvements
- Strong understanding of operational metrics and experience using data to improve customer outcomes and team performance
More about this role
At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world.
With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert.
Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date.
Anyscale is looking for an experienced and hands-on engineering leader to lead our Customer Engineering team. This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform.
You will lead a highly technical team responsible for supporting customers running production AI workloads on...
Browse similar: Startup jobs · San Francisco Bay Area