AppDirect powers millions of cloud subscriptions worldwide with marketplace, billing, reseller, and distribution solutions.
About the role
You are a highly organized and detail-oriented individual who excels at data entry and administrative tasks. You enjoy working in a structured environment where accuracy and efficiency are paramount. You take pride in ensuring that every order is processed correctly and that all documentation is complete. As a reliable communicator, you are comfortable coordinating with various teams to ensure a smooth administrative workflow and are dedicated to meeting daily processing goals.
What they're looking for
- Strong interest in developing a career in order management, operations, or administrative support,
- Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms,
- Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle,
- Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone),
- Ability to work within defined SLAs and KPIs while maintaining high standards of quality and compliance,
- A dependable team player with a focus on following instructions and completing repetitive tasks with high precision,
More about this role
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
You are a highly organized and detail-oriented individual who excels at data entry and administrative tasks. You enjoy working in a structured environment where accuracy and efficiency are paramount. You take pride in ensuring that every order is processed correctly and that all documentation is complete. As a reliable communicator, you are comfortable coordinating with various teams to ensure a smooth administrative workflow and are dedicated to meeting daily processing goals.
- Assist with daily order entry tasks to ensure all requests are logged accurately and timely;
- Use the ticketing system to manage incoming order requests, quotes, and communications;
- Process standard quotes and administrative documentation as requested by stakeholders;
- Validate order packages to ensure...
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