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Sr Manager, Customer Support

Aptean · Remote (US) · Remote

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About Aptean

Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.

About the role

Do you have experience from the service industry, do you understand the workflows in a workshop or in a service organization – and do you also have a flair for IT? You do not have to come from a traditional IT position. The most important thing is that you have practical experience with either NAVISION or Business Central and understand the business and the processes our customers work with, and that you have the desire and ability to translate that understanding into good solutions. Found on 1752vc Careers, the job board for startup and VC roles.

More about this role

Overview

JMA is looking for a hands-on Senior Manager with experience in NAVISION or Business Central for our customer support team.

Do you have experience from the service industry, do you understand the workflows in a workshop or in a service organization – and do you also have a flair for IT?

We are looking for a dedicated and service-minded Senior Manager to our office in Randers, who will advise and help our customers with our in-house developed DSM solution and Aptean Equipment DMS. The solutions are primarily used by dealers and service companies in agricultural and construction machinery.

You do not have to come from a traditional IT position. The most important thing is that you have practical experience with either NAVISION or Business Central and understand the business and the processes our customers work with, and that you have the desire and ability to translate that understanding into good solutions.

What will you be working with?

You will have your own portfolio of support cases in Denmark, Sweden and eventually the UK, where you help customers via phone and email. Some questions can be solved quickly. Others require you to go deeper, examine the customer's...

Read the full posting on Aptean's site ↗

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