The AI-Native Turnkey Alternative Investment Platform (TAIP). Backed by Y Combinator.
About the role
As a Customer Service Representative, you will serve as a key point of contact for our customers, delivering exceptional service while addressing a wide range of customer needs. In this role, you will resolve routine and complex billing inquiries, support credit and collection activities, ensure compliance with Public Utility Commission (PUC) guidelines, and help create a positive customer experience with every interaction.
What they're looking for
- Excellent PC skills including mouse navigation, computer software skills (such as Microsoft Office). Able to operate computerized and standard office equipment
- Must be proficient in all computer applications including Outlook email
- Ability to work and multi-task in a high volume and fast paced environment
- Excellent written & verbal communication & interpersonal skills, able to address complex customer needs and determine appropriate action independently. Strong negotiations skills to resolve problems
- Ability to utilize multiple screens and systems to resolve customer inquiries
- Able to follow procedures, process work load and help customers, while using independent thinking and good judgment
More about this role
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
Build Your Future with a Company That's Been Serving Western Pennsylvania for Over 130 Years!
Are you looking for a stable, long-term career with a growing utility company? Join the Peoples team and become part of a proud tradition of serving Western Pennsylvania communities for more than 130 years.
Our next paid Customer Service...
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