The AI-Native Turnkey Alternative Investment Platform (TAIP). Backed by Y Combinator.
About the role
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
What they're looking for
- Provide company-wide, level 1+ IT support for supported Hardware, Software, Applications, Remote access, and User Accounts
- Assist with answering communications directed to the Help Desk including phone, employee self-service tickets, walk-ups, and e-mail messages. Accurately log all requests using tracking software
- Availability to work Monday to Friday 7:00am to 4:00pm
- Setup employee’s BYOD mobile devices using enterprise MDM (Intune) for email and application access
- Provide network account support in Windows environment using Active Directory tools. Support includes disabling user accounts and password resets
- Ensure that all end-users have a positive experience and get the help that they need, willing to go the extra mile, ask questions, and learn/apply new skills
More about this role
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
Are you looking for a fantastic career at Essential Utilities? We have an exciting opportunity for a Helpdesk Analyst I to join the IT team based in our Bryn Mawr, PA office!
The Essential Utilities IT Helpdesk is the first point of contact for all employees and contractors’ IT needs and requests. We are committed to providing an...
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