About the role
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.
What they're looking for
- Serving as the primary day-to-day point of contact for customers live on the Arcadia platform
- Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans
- Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers
- Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth
- Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams
- Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes
More about this role
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io .
Why This Role Is Important to Arcadia
At Arcadia.io , the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer...
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