About the role
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
What they're looking for
- Take ownership of a defined workstream — for example, project managing a new data connector build — with support from your manager and technical partners
- Independently manage cross-team workflows (data integration, configuration, connector builds) while keeping priorities visible and surfacing risk early
- Lead tactical client conversations and standing touchpoints, delivering clear, timely updates that keep stakeholders aligned and confident
- Proactively identify and escalate delivery or account risk, applying established playbooks to resolve issues efficiently and maintain momentum
- Begin building trusted relationships with client stakeholders, understanding their unique technical and business priorities
- Contribute to Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), or steering committees for your accounts, and become fluent in maintaining account health scores in Planhat
More about this role
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io .
Why This Role Is Important to Arcadia
At Arcadia, the Enterprise Implementation Manager (EIM) is the customer's primary point of accountability from contract signature through the life of the relationship. The EIM manages a portfolio of enterprise accounts, leading each customer through onboarding and the technical work required to bring them live — including project managing new data connector builds — but the role exists to protect and grow the value the customer realizes from Arcadia's platform. EIMs proactively build the client relationship, drive adoption, resolve risk before it threatens retention, and act as the customer's trusted advisor long after go-live, ensuring customer value is clearly...
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