About the role
At Arcadia.io , an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.
What they're looking for
- Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live
- Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status
- Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities
- Responsible for customer communications. Owning all standing and ad-hoc project meetings
- Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind
- Demonstrating strong organizational, presentation, and customer service skills, Communicating effectively on data structures and platform architecture
More about this role
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io .
Why This Role Is Important To Arcadia
At Arcadia.io , an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.
Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.
The ideal candidate is highly organized, can manage competing priorities,...
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