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Customer Growth, Director

Archive · Remote - United States · Remote

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About Archive

Backed by Lightspeed.

About the role

You'll own the GMV outcome for a portfolio of Archive's largest brand partners, and the VP+ relationships that drive it. This is a high-judgment, relationship-first role for someone who's run real commercial negotiations, navigated hard executive conversations, and made the call on what matters without waiting for a playbook.

What they're looking for

  • 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios
  • Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands
  • Experience owning commercial negotiations, renewals, expansions, contract motions
  • Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations
  • Comfort making judgment calls and setting priorities without a playbook
  • Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams
More about this role

At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North Face, New Balance, Dr. Martens, Peloton, and 50+ others. Our platform makes it easy for brands to keep products in circulation and for customers to shop secondhand with confidence.

The secondhand market is growing three times faster than traditional retail and is projected to reach $350B globally by 2028. We’re building the infrastructure behind that shift, helping brands turn resale into a meaningful part of their business and helping consumers rethink how they shop. If you’re excited to change consumer behavior for the better, we’d love to meet you.

You'll own the GMV outcome for a portfolio of Archive's largest brand partners, and the VP+ relationships that drive it. This is a high-judgment, relationship-first role for someone who's run real commercial negotiations, navigated hard executive conversations, and made the call on what matters without waiting for a playbook. If you've owned revenue outcomes at the enterprise level, get energized by high-stakes relationships where the calls...

Read the full posting on Archive's site ↗

Growth

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