Archy, an all-in-one cloud dental practice management software, replaces 5+ tools with one system for care, billing, imaging, and reporting. Get a demo. Backed by Bessemer.
About the role
Collaborate with other CSMs to drive adoption, retention, and growth across our growing portfolio of customers. Drive product adoption primarily through efficient digital, one-to-many motions — in-app guidance, webinars, office hours, and targeted campaigns — while layering in higher-touch outreach for your most strategic accounts.
What they're looking for
- Experience in the healthcare industry (dental industry preferred)
- Experience engaging with high-level practice owners and an understanding of the intricacies of running a dental practice
- Experience in customer success, account management, or a customer-facing sales role, ideally at a SaaS company, with a track record of retaining and growing a book of business
- Comfort owning a high-volume, digitally-led book of accounts rather than a small set of enterprise relationships
- A commercial, outcomes-driven mindset — motivated by adoption, retention, and expansion targets, and confident hitting them
- Strong data fluency: able to read usage and health data, draw conclusions, and decide where to spend your time
More about this role
Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated.
Archy is a Series C vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business.
Archy is adding our first Customer Success Managers to the Customer Experience team. As a Customer Success Manager, you'll ensure each practice gets real, measurable value from Archy. You'll drive product adoption, strengthen customer relationships, identify growth opportunities, and proactively reduce churn.
This is a digital-first, scaled role: you'll lead with efficient, one-to-many programs, leverage automation, and lean on data to decide where higher-touch, one-to-one attention is worth it. And because you're one of our first CSMs, you won't just run the playbook — you'll help write it.
Collaborate with other CSMs to drive adoption, retention, and growth across our growing portfolio of customers.
Drive product adoption primarily through efficient digital,...
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