Arkestro’s Predictive Procurement accelerates enterprise spend transformation, unlocking trapped savings and reducing risk, enabling teams to influence spend. Backed by NEA.
About the role
The Director of Customer Outcomes is a senior, strategic leader who sits at the intersection of customer-facing delivery and internal advocacy. Externally, this individual owns the relationship for some of Arkestro's most important accounts — building trusted partnerships at the C-suite and VP level, driving measurable value realization, and translating Arkestro's platform capabilities into tangible business outcomes for our customers.
What they're looking for
- 10+ years in Customer Success, Account Management, or Strategic Consulting (preferably with experience in a B2B SaaS environment or consulting)
- Demonstrated track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes
- Strong executive presence and presentation skills, comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level)
- Ability to influence key partners and lead complex discussions throughout the customer lifecycle
- Strong commercial acumen, experience owning or co-owning renewal and upsell motions
- Exceptional communication, executive presence, and storytelling skills
More about this role
Arkestro's Predictive Procurement Platform applies AI, game theory, and behavioral science to enterprise negotiations. It moves teams away from reactive supplier bidding toward data-driven offers that reduce friction and help both buyers and suppliers reach better outcomes faster.
Arkestro helps procurement teams influence more enterprise spend and uncover savings that traditional sourcing approaches often leave behind by applying predictive intelligence to how sourcing events are designed and executed.
We’re a hyper-growth company looking for people who take ownership and are comfortable working through complexity. This is a tremendous opportunity if you want to do meaningful work and help shape how large enterprises run procurement… Arkestro is a place where you can have a big impact. See Arkestro in action at arkestro.com .
The Director of Customer Outcomes is a senior, strategic leader who sits at the intersection of customer-facing delivery and internal advocacy. Externally, this individual owns the relationship for some of Arkestro's most important accounts — building trusted partnerships at the C-suite and VP level, driving measurable value realization, and translating...
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