Arketa is the new standard for modern booking software. Enjoy beautiful client checkout, marketing automations, and 24/7 support. Backed by Y Combinator.
About the role
Serve as a senior point of contact for Arketa's payroll partners, especially on complex, escalated, or strategic relationships The Implementation Account Manager and Payroll Specialist have what they need to execute independently day to day, with you focused on strategy, metrics, partner relationships, and escalations
What they're looking for
- 3-5+ years in program/project management, implementation, or customer-facing operations leadership, ideally at a fintech, HR tech, or payroll company
- Experience designing processes and playbooks for a customer-facing function, ideally from scratch
- People management experience, or strong readiness to manage a small team, preferred
- Strong communication skills — you'll be explaining payroll mechanics to non-experts and translating customer pain points to internal teams
- Ability to operate with ambiguity, this role and its scope will evolve
- Experience with payroll, benefits, or embedded financial products is a strong plus
More about this role
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.
With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.
About the Role
We're looking for an Embedded Payroll Program Manager to own the strategy, process design, and success metrics behind Arketa's new embedded payroll offering — and to be a direct point of support for our partners. Day-to-day onboarding and support execution...
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