Arlo offers small and medium-sized businesses affordable health benefits. Backed by 8VC.
About the role
As an Account Manager , you’ll be the first line of support for brokers and the employers they serve — answering questions, solving problems, and making sure they feel confident and well-supported at every stage of their journey with Arlo. You'll guide brokers through new plan implementations, help navigate the ins and outs of our quoting platform, and support ongoing plan management after launch.
What they're looking for
- 2+ years of experience in a customer-facing role within the health insurance, employee benefits, or related industry
- Strong understanding of health plan structures, terminology, and processes
- Excellent written and verbal communication skills
- Highly organized with the ability to manage multiple priorities simultaneously
- Comfortable using CRMs, ticketing systems, and modern workplace tools (experience with HubSpot and/or Retool a plus)
More about this role
Most of what makes American healthcare expensive isn’t medical care. It’s the machinery wrapped around it: middlemen taking a cut, fraud nobody stops, and billing systems designed to fight over payment instead of deliver care. The result is higher premiums, denied claims, surprise bills, and a system patients increasingly experience as adversarial.
Arlo is rebuilding health insurance for small businesses from first principles: making sure as much of every premium dollar as possible goes to care instead of getting absorbed by the system around it. We do that by identifying fraud earlier, steering members toward higher-quality and lower-cost care, automating operational overhead, and eliminating vendors whose business exists mostly to take a cut.
AI is the foundation that makes this work. We use it across underwriting, operations, clinical programs, and member experience to build an insurer that becomes more efficient as the technology improves.
We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and growing quickly through brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General...
Browse similar: Startup jobs · Remote jobs